Wednesday, April 2, 2014


FRANKFURT, Germany - March 31st, 2014 - As of today, both TAM Airlines and US Airways no longer form part of the Star Alliance network. The decision of the two airlines to leave the Alliance follows the completion of their respective mergers and was the expected result of the continued consolidation within the airline industry.“Both TAM and US Airways played their role in successfully developing Star Alliance into the world’s most experienced airline Alliance. For this I would like to thank the management of both companies and their employees, who delivered the Star Alliance customer promises on an ongoing and consistent basis,” said Mark Schwab, CEO Star Alliance.In North America, Star Alliance maintains its strong customer proposition with member carriers Air Canada and United offering more than 38,000 weekly flights to more than 290 destinations in Canada, Mexico and the USA. Taken together, the 22 Star Alliance member carriers who provide international connections to this region continue to offer passengers more flights and more destinations to, from and within North America than any other alliance.With 12 Star Alliance carriers flying to Brazil, the Alliance holds the number one spot in terms of airlines serving Latin America’s largest aviation market. Customers can opt to travel internationally on the Star Alliance network from 11 airports in Brazil, from where our member airlines offer direct services to destinations in North and South America, Europe, Asia and Africa. By connecting through Star Alliance hubs in these regions, passengers gain access to the worldwide network provided by the 26 member airlines that in total offer more than 18,000 daily flights to 1,269 airports in 193 countries.Looking beyond Brazil into overall Central and South America, Star Alliance offers a comprehensive network of flights centred on the hubs on member carriers Avianca (Bogota, Lima and San Salvador) and Copa Airlines (Bogota and Panama). In total, the 12 member airlines serving this region offer more than 7,500 weekly flights within, to and from Central and South America, connecting some 142 destinations in 39 countries.“Global reach is one of our key customer promises and our network offer across the Americas is a very strong customer proposition, especially in terms of international travel,” Schwab said. “As we announced in December, we plan to expand our network in the region further by adding the services of Avianca Brasil.”Following TAM and US Airways’ decision to leave Star Alliance, all parties had agreed to effect a smooth transition which would minimise the impact on customers and to guarantee their benefits for as long as possible. As of today, March 31st, 2014, neither TAM nor US Airways will be offering Star Alliance Gold customer benefits, such as lounge access, increased baggage allowance or mileage collection and redemption. By the same token, TAM or US Airways status customers will not be offered these benefits when travelling on the Star Alliance network. Customers who hold Star Alliance Gold status with TAM will be offered the opportunity to maintain their Star Alliance benefits. For further details please see: StarAllianceGold.staralliance.comPassengers holding tickets issued prior to March 31st for travel on either TAM (JJ or PZ) or US Airways (US) can fly as booked, but without receiving the enhanced Gold and Silver benefits. Likewise, all Star Alliance member carriers will accept TAM or US Airways customers holding tickets for travel issued prior to March 31st, without offering the alliance benefits.Note: In some cases individual member carriers will maintain bilateral relationships with either TAM or US Airways. In these cases certain benefits may be provided on a purely bilateral basis. These will not include the full scope of benefits Star Alliance offers across its network

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